Personal information
The company iDealwine S.A.S. Is highly concerned about the protection of personal data. It is committed to ensuring the highest level of protection for your data, in accordance with European and French law.
For more information regarding the matter, you can also read the information on the Commission Nationale de l'Informatique et des Libertés (CNIL) website a href='https://www.cnil.fr/fr'>www.cnil.fr..
The personal information collected on the website or the iDealwine: buy, sell, estimate application is processed by:
iDealwine S.A.S.,190 rue d'Estienne d'Orves, 92700 Colombes, France.
We need your information in order to manage your orders and their follow-up (for example deliveries, invoices, accounting, managing customer accounts, the loyalty programme, follow-up of customer relations such as satisfaction questionnaires, managing complaints and post-sales services.
When you pay on our website, your payments are secure. iDealwine S.A. does not collect your payment details. To manage payment by bank card, iDealwine uses the secure BNP PARIBAS payment platform, Axepta. iDealwine does not have access to the card details of clients. The data is encrypted by Secured Socket Layer protocol and are sent directly to the Axepta secure server.
If you accept our cookies for targeted advertisements, your data will allow us to improve and personalise our services and communication. We can, for example, send you personalised emails.
We can use information in order to better understand our customers or for statistical purposes to analyse our website's performance. If you accept iDealwine’s performance cookies, we measure, for instance, the number of pages viewed, the number of visits to the site as well as visitors’ activity and the frequency they return to the site.
If you refuse these cookies, we can only measure the conversions regarding the bids and purchases carried out on our website, as well as other traffic statistics that are exempt according to CNIL.
Certain data is automatically collected when you browse our website, and other data can be sent to us by partners if you gave them consent to share your information (in compliance with current regulations).
Following an order, you will receive an email which will allow you to follow your order (order confirmation, information regarding delivery, etc.). These messages are necessary for allowing orders to be processed properly and are not linked to your choices regarding newsletters and commercial offers.
Following the creation of your account, you will be able to receive information and offers from iDealwine S.A.S. via email. These newsletters will allow you to stay informed regarding iDealwine's news and the advantages from which you could benefit on the site www.idealwine.com. We measure the opening rates of our emails in order to better adapt them to your needs.
You can also choose to receive offers by post.
Unless you opted out, you could be contacted by one of our operators or partners offering you services related to your purchases on the site (this excludes marketing by automatic dialling which will be subject to your expressed agreement).
You can choose to receive alerts keeping you notified by email of the availability of a product. These alerts allow you to:
Be informed of the availability of a product that interests youBe informed of the closing of an auction which includes a product that interests you.
The alerts to which you are subscribed are listed in your account.
With a letter to the following address: iDealwine S.A.S.,190 rue d'Estienne d'Orves - 92700 Colombes.If you proceed by email or letter. Let us know your surname, name, email, and address. State the nature of your request and the right you wish to exercise. So that we can be sure of your request, you can for instance write one or more reasons:
Privacy policy: https://www.atinternet.com/en/data-protection/resources/The service provider can analyse traffic to the iDealwine website and its performance.
Google Analytics
Privacy policy: https://policies.google.com/privacy#europeanrequirementsThe service provider can analyse traffic to the iDealwine website and its performance.
Sendinblue
Privacy policy: https://www.sendinblue.com/legal/privacypolicy/The service provider can send marketing and informative emails to clients who have consented to be contacted.
Service providers for those who accept targeted cookies
Criteo
Privacy policy: https://www.criteo.com/privacy/The service provider creates targeted and personalised advertisements for Criteo’s partners.
Adequa
Privacy policy: https://get-potions.com/en/politique-de-confidentialite/The service provider places personalised tools in order to facilitate navigation on the website and to reconstruct abandoned baskets.
Google Ads
Privacy policy: https://policies.google.com/privacy#europeanrequirementsThe service provider creates targeted and personalised advertisement on Google services as well as on its partners.
Squadata
Privacy policy: https://account.squadata.net/fr/privacyThe service provider sends personalised emails to visitors to the iDealwine website.
AB Tasty
Privacy policy: https://www.abtasty.com/privacy-policy/The service provider allows us to test different designs of our website in order to give you the best possible user experience. It can also add personalised and geo-localised content to the website.
Facebook Ads
Privacy policy: https://en-us.facebook.com/privacy/policyThe service provider can send advertisements to users who have visited the website.
- By email at info@idealwine.com
- With a letter to the following address: iDealwine S.A.S.,190 rue d'Estienne d'Orves, 92700 Colombes, France.
- To stop receiving commercial offers:"Stop Newsletter email"
- To delete your account : "Delete my account"
To allow us to reply quickly, please provide us with your surname, name, email, address and if possible, client reference number. Certain requests such as the right of access must be accompanied by a signed proof of identity so that we can verify your information and check the address to which the reply should be sent. You will receive an email within a month of our receiving your request.
At any time during the risk analysis in the context of fraud prevention conducted by iDealwine S.A.S, you may present your comments and observations.
You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), including on its website www.cnil.fr/en/home.
iDealwine S.A. has a Data Protection Officer whose job it is to ensure the protection of personal information. You can contact iDealwine's Data Protection Officer (DPO) at dpo@idealwine.com (for queries regarding your rights, please contact info@idealwine.com).