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* or half-bottle or flacon or fillette or chopine or litre
Guaranteed with iDealwine
iDealwine delivers your wine in the best conditions where you want. Your wine has been prepared for delivery, placed in bespoke packaging that is shock-proof and isothermal heat-proof (Europack / Appro-Diffusion). We guarantee delivery without breakage, theft, loss, to the address of your choosing. Your delivery is insured for all transport-related issues including loss, theft, and breakage.
iDealwine works only with the best shipping partners. Standard delivery is tracked, express delivery is available in select destinations. For those based in the Paris region, click and collect or courier options are available. If, despite all possible efforts, damage occurs during transport, please refuse the parcel and make all legal observations on the delivery note as well as contacting our customer service department as quickly as possible. If delivery is delayed significantly from the time indicated, iDealwine will reimburse delivery fees.
More information
Groups orders together
To reduce or optimise delivery fees, you can postpone orders before choosing to combine and ship them together, at your convenience. Clients can combine orders for shipment from their own iDealwine account. To combine orders into one shipment, all individual orders must be paid first. At the final checkout page, you must select the “postpone and combine” option, so that you can come back and ship them all at once, at your convenience. Once you decide you are ready to ship your combined order, you need to select all relevant paid orders which will tell our system to create a summary order and calculate shipping fees, depending on the number of bottles in the order. iDealwine offers 30 days complimentary storage during which you can postpone and combine as you please. After this date, storage fees are charged.
Click and collect at our warehouse
You can pick up the wine directly from our warehouse or send your own forwarder. When on the final payment page, please choose 'Click and collect', which will allow you to proceed to payment without any shipping fees. A link will be sent to you via email as soon as your order has arrived at the warehouse. This link will allow you to choose a time to come and pick up your order. Our warehouse is located at 190 rue d’Estienne d’Orves, 92700 Colombes, France. Opening hours are Monday to Friday, from 9am to 5pm (no break for lunch). You will need to bring identification. Orders need to be picked up within 14 days. If you cannot make your pick-up appointment, please get in touch with our customer service team to reschedule. After 14 days, orders will be sent back to our warehouse and may incur extra storage and transfer fees. Orders will be released to the person who purchased, or to a designated person who has written permission to act on behalf of the client. It is important to let us know when scheduling your collection appointment that a designated person is doing so. ID is required to pick up the order.
Commission
iDealwine has made several features available to the public, there is no need to be a member to access them (they include presentations of wineries and wines, vintage guide, wine advice, wine prices and more). Complimentary services available to members include cellar consulting. Only members can bid in auctions, who will only be charged once they cast the winning bid. Buyer's premium is charged on every winning bid: 25.2% incl. tax (21% excl tax). Please note that fixed price sales are managed and priced differently, where prices are always including tax and no commission is charged.
Appraisal
iDealwine guarantees all lots on the website. Authenticity and conformity on products are compared with the description provided (label's state, level, special notes). Lots up for auction on iDealwine work like traditional, in-room auctions. All lots are guaranteed, a description of every lot is made by an expert appraiser and licensed auctioneer. If in the unlikely event that we have to modify a lot, all bids are cancelled and bidders are informed by email. If you still want the lot, you must bid again.
International wine delivery
France & Europe
Our service covers the whole of Metropolitan France as well as nearly all European countries (Belgium, Luxembourg, Germany, the Netherlands, Italy, Spain, Portugal, Austria, Switzerland, Denmark, Sweden, to name but a handful).
Shipment is quick with precise tracking from our warehouse to your door.
North America
iDealwine delivers to several destinations in North America, including the USA, all while respecting local regulations. Our team is here to guide you throughout the process, from selecting wine compatible with import/export rules to choosing shipping partners who deliver without a hitch.
Asia & Oceania
Asia is home to some of the most active and passionate fine wine enthusiasts. We ship to Hong Kong, Singapore, Japan, South Korea and Taiwan as well as Australia further afield.
Each shipment is packaged in certified packaging and transported in a way optimised to preserve the quality of the bottles.
Middle East and other destinations
We also deliver to some countries in the Middle East while respecting local regulations. iDealwine regularly updates the list of countries where it delivers in order to offer a more complete service to wine enthusiasts around the entire world.
If you have any further questions, please consult this help